Observation 3: Indoor food order process

Today I am going to discuss about my observation of food order process at McDonald's Taman Melati. 

The observation was conducted 2 hours.

There have 5 staffs working at the counter on that day. 

3 staffs to collect order and the other 2 for food preparation. 

All the staffs were dressed their uniform appropriately. 

Through the observation, the period of food order was took about 3-4 minutes per person which including food order and waiting time. 

Besides, there have at least 11 person order the spicy chicken McDeluex set and at least 5 person order McChicken burgur and McNugget set during the observation period.   

In addition, there were no food order errors occurred during the observation period. 

The staffs were friendly to take customers' order. Besides, there were also have some customers requested for refilling drinks at the counter and the staffs were also responded the customers' request by refilling the drinks for them.