Observation 2

The Drive- Thru process of McDonald's Taman Melati. 

The video below is a take of order process at McDonald's Taman Melati through its Drive-Thru service. The Drive-thru process was recorded into 2 parts due to limited memory storage of the phone. It was recorded during the time of 12pm.  

Part 1:

Part 2:

As you can observe from the video, the Drive-Thru service is divided into 3 sections. Firstly, it is order section. Secondly, is payment section and followed by collect food section. From the observation, there have at least 1 employee work at each of the Drive-Thru section. The whole Drive-Thru process was took about 3-4 minutes to complete which is considered fast and effective. Each of the sections were took about 1 minute to conduct. In addition, the sound system of Drive-Thru was considered clear because I only placed my order once and without any repetitions. Furthermore, the staffs were friendly when taking my order. 

That is all for observation. Another observation will be update soon.