Hi all! Welcome to this blog! I am a year 1 students of Advanced Diploma in Human Resource Management at TAR College. I am currently doing a research on a franchise business for my college assignment. I have chosen McDonald's Taman Melati as my college assignment topic to investigate its customer satisfaction level. The purpose of this blog is to address my progress of the assignment.
In the preparation of this research, the two methods such as face-to-face interview and observation will be conducted to collect the information in order to investigate the customer satisfaction level of McDonald's Taman Melati effectively and accurately.
I will be going to the Taman Melati outlet to conduct my investigation by observing their daily business operation such as order process , drive-thru process as well as the environment of the restaurant . Besides, I will also conduct face-to-face interview with their customers on the spot in order to collect the data from their customers.
In the investigation, the 4 aspects will be measured such as food quality, customer service, staffs' attitude and cleanliness of McDonald's Taman Melati.
Please stay tuned. I will be going to update more post soon on this blog!
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